Q: What towns do you service?
A: We currently service the Denver Metro area including Parker and Castle Rock.
Q: Is it okay to leave special instructions on a note?
A: Yes it is. In striving to maintain a good relationship with our clients, communication is critical. Please let us know if you want special attention to an area during a service visit. We welcome your suggestions, compliments, or feedback at any time.
Q: What if I would like something cleaned that is not part of your regular service?
A: Healthy Clean offers a wide variety of additional home services and special projects that can be tailored to your exact needs. Contact us for more information about specific projects and guidelines.
Q: Do I need to be home the day of the cleaning?
A: Not usually, our customers do not need to be home the day of the cleaning after the initial intensive. We make arrangements with each customer to ensure our employees have the appropriate access to your home. You may provide us with a key, garage security code, leave the door unlocked, or hide a key.
Q: If I give you a key, how is it protected?
A: Your key is secured in a locked storage unit to which only managers have access. The key is matched to your service ticket and issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container.
Q: Do you furnish the cleaning supplies?
A: Yes. We furnish everything needed to clean your home as part of the cleaning rate set for your individual home. They are more expensive than their toxic peers, but we use them because the human and environmental health cost is lower. We have researched and selected supplies that are safer for you, your family, your pets, and the environment. We would be pleased to accommodate you with MSDS sheets of all products we use as well as make them available to you should you wish to use them in between Healthy Clean cleans of your home.
Q: How do I provide feedback on my cleaning?
A: Communication is the key to a successful housecleaning relationship. Please contact us with your questions, concerns, and suggestions so we can continue to provide you with exceptional service. We are always available to assist you with your cleaning service questions by phone or by email. If you call after hours, please leave a message and we will get back to you during normal business hours.
Q: Are pets a problem? Do I have to lock them up?
A: Many of our clients have pets and our employees love them and are happy to have them around, as long as the pets feel the same way! We'd like the opportunity to be introduced to them by you on the first visit, if possible. We'll have all the information about the pets and their needs on our checklist for future visits.
Q: What if I am not satisfied with my cleaning?
A: We offer a 100% satisfaction guarantee. If something was missed, and you are not satisfied, please notify us within 24 hours of the cleaning and we will send the team back to your house at our expense to correct the problem. We also ask for performance feedback from all of our clients and welcome it whether its positive or negative. Back to Top
Questions About Scheduling
Q: Can I cancel or reschedule an appointment?
A: We require 48-hours notice for any cancellations or services that need to be rescheduled. Cancellations on the same day of service are subject to a cancellation fee.
Q: What if I forget the team is coming to clean my house?
A: If you are worried about this, we are happy to call you the day before your scheduled cleaning to remind you of the appointment. If the team is dispatched, drives to your home, and we can't get in to clean, a $45.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation and employee wages as they travel to and from your home. Please call us to cancel prior to the scheduled cleaning day to avoid this charge.
Q: What if my cleaning falls on a holiday?
A: If your schedule cleaning falls on a holiday that we observe, we will contact you to make alternative arrangements.
Q: What days do you work?
A: Our normal work days are Monday through Friday from 8:30 am to 5:30 pm. Arrangements can be made for Saturday or Sunday should you have special cleaning requirements (before/after party clean ups, move ins/move outs, etc.). Back to Top
Questions About Healthy Clean Employees
Q: Will I have the same cleaning professional each visit?
A: We make every effort to send the same team each time. We know how important it is to have someone you know and trust cleaning your home. However, from time to time we may have to make substitutions due to vacations or illness.
Q: How many people will clean my home?
A: Our teams consist of 2 to 4 members, which include a working supervisor. The size of the team depends on the size of your home and condition.
Q: Are your employees authorized to work in the U.S.?
A: Healthy Clean complies with the Immigration Reform and Control Act (IRCA) and follows procedures to verify that employees are authorized to work in the U.S. All employees are
required to fill out Form I-9, the employment eligibility verification form, and provide necessary employment eligibility documentation before starting work. Back to Top
Questions About Fees and Payments
Q: What will it cost to have my house cleaned?
A: The price will depend on the size of your home, its condition, and other factors such as quantity of knick knacks, pets, and lifestyle. Our pricing is completely individualized and will be determined after we conduct an initial free estimate.
Q: Is Healthy Clean more expensive than traditional cleaning companies?
A: No, our pricing is comparable to other professional services in town. The products we use are slightly more expensive but we don’t pass this on to our customers.
Q: Is a long-term contract required for service?
A: Absolutely not. We understand we earn your business with each and every clean.
Q: How and when do I pay for my cleaning service?
A: Payment is due at the time of service. We accept payment by check or cash. If you would like to pay for services using your credit card, please contact us to make arrangements. If you would like to pay by cash or a check (payable to Healthy Clean), please place your payment on the kitchen counter for us to pick up when we arrive.
Q: Should I tip the service team for a job well done?
A: Tips are not required or expected. However, you are welcome to do so if you like. Also an occasional note of appreciation to the service team when they impress you will mean a lot. Your feedback is important as we pay our staff bonuses based on clients’ feedback.
Q: Can I buy a gift certificate?
A: Absolutely, Gift certificates are a thoughtful and much appreciated gift for new parents, college students, a family dealing with a stressful time, or just as a treat for a good friend. Please contact us to learn more. Back to Top
Questions About Liability
Q: Are you bonded and insured?
A: Healthy Clean is bonded and insured. We will be happy to provide you with proof of our insurance as part of the estimate process. Bonding is insurance that protects and compensates you if a Healthy Clean employee is guilty of theft. Liability insurance protects you and will cover damage to your home or property if it is caused by a Healthy Clean employee.
Q: What if something in my home gets broken?
A: Our staff is trained to take the utmost care while servicing your home. However, accidents occasionally do happen. If something in your house is broken by one of our employees, we will make every effort to repair or replace the item. Insurance claims will be filed when appropriate. Please notify us within 48 hours of the cleaning date should an accident occur.
Q: What happens if someone gets hurt in my home?
A: Our employees are all covered by workman's compensation insurance. You or your insurance carrier would not be involved if an employee is injured in your home. Back to Top
Questions About Other Cleaning Services
Q: What's the risk with hiring an individual cleaning person?
A: Unfortunately, the risks associated with certain types of house cleaning services are not generally known by the public. There's a tremendous difference in hiring a professional house cleaning company with employees vs. individuals. A professional cleaning service offers the assurance that you are opening your home to a reliable company that is responsible for any liability or risk. An individual who is hired under the table is a serious risk if they are hurt or disabled on your property. Since they are not covered by insurance, there is a possibility that they may sue you for lost wages, damages, or for medical costs. Technically, hiring an individual makes you an employer, which means you can be held liable for injury claims, worker's compensation insurance, and unemployment insurance. It's important to review your home liability insurance to make sure it covers service people in case of injury, and notify your insurer of the relationship. If you hire an individual and they do not pay employment taxes, you as the legal employer can be held liable for the taxes due to the IRS. Hiring a company that pays all employment taxes and carries labor and industries insurance coverage protects you. All Healthy Clean employee’s are trusted, background checked, pre-screened, and insured for your protection. Back to Top
Questions About Green Cleaning
Q: What is Green House Cleaning?
A: The federal government has defined “green” as using products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services. We define green cleaning as cleaning that protects health without harming the environment.
Q: How do I dispose of my old toxic household cleaners?
A: Good question! Whatever you do, don’t dump them down the drain! Your best bet is to take your old toxic chemical cleaners to your local Household Hazardous Waste (HHW) collection site. Most large communities now have periodic HHW collection days or a permanent HHW facility. If you are unaware of these services, try contacting your local government authorities to find out if there is a HHW facility in your area. You can also find a HHW facility by your zip code at Earth911.com. Back to Top
Questions About Employment
Q: Healthy Clean sounds like a great company to work for. How do I apply?
A: Please contact us to discuss employment opportunities. We are always looking for additional team members. Back to Top